Customer service

Yes. Call us on +34 933 457 245, Monday to Saturday, 9:00 to 14:00 and 16:30 to 20:30, or come to our shop in Sant Andreu (Passeig de Torras i Bages, 117, Barcelona). We'll advise you on the weight and the curing, prepare your order and email you a secure payment link.

When your order leaves our workshop we send you an email with the tracking number. If you can't find it, check your spam folder or write to us with your order number and we'll track it down straight away.

For mainland Spain, delivery usually takes 24–48 working hours after the order leaves the workshop. For the Balearic Islands and the rest of Europe, the time depends on the destination.

Write to us within 72 hours of delivery with a photo of what you received and we will put it right with a replacement or a refund, no fuss. Reply to your order email or write to info@castanoble.com. Your statutory guarantee remains unaffected after that period.

You have 14 calendar days from the date you receive it. Email us at info@castanoble.com with your order number, or use the form at castanoble.com/formulario-desistimiento, and we will tell you how to send it back; you bear the direct cost of the return. If you wish, we can arrange the return transport: we will tell you the cost in advance and deduct it from your refund. Sealed products must remain unopened, and whole pieces must not have been started. Full details are in the terms of sale.

If the order has not yet left the workshop, yes: write to us as soon as possible with your order number. Once it has been shipped, we can no longer stop it, but we will find a solution when you receive it.

Yes — it's the speciality of our Barcelona workshop, also for pieces you didn't buy from us.